This privacy policy explains what personal data we collect from you, why we collect it, and how we use it. It also outlines your key rights under data protection laws, specifically the EU General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018, which we collectively refer to as “data protection laws” in this policy.
We will only process your personal data as described in this privacy policy, as notified to you, as agreed upon by you, or as otherwise permitted by data protection laws.
In this privacy policy, “you” refers to anyone who communicates with us regarding a booking, booking request, inquiry, or for any other reason, as well as all persons for whom a booking or booking request is made, and any person who receives marketing material from us.
What is our role in relation to your personal data?
Under data protection laws, Indian Frontiers acts as the data controller for the personal data you provide to us.
Can this privacy policy be changed?
We may occasionally need to update this privacy policy to reflect changes in data protection laws, guidance from regulators like the Information Commissioner’s Office (ICO), or our own procedural updates.
What is considered personal data, and what does “process” mean?
Personal data refers to any information that relates to an identified or identifiable individual.
The terms “process” or “processing” encompass any action we take with your personal data, including collection, storage, usage, disclosure to third parties, and deletion.
What is the personal information that is collected and its reason?
To respond to your inquiries, manage and fulfill your bookings, or provide you with brochures or promotional materials, we need to process personal data obtained from you. This data may come directly from you or through a travel agency involved in your booking or inquiry.
Where you wish to make a booking, the personal data we need to collect and process is likely to include:
In order to book your travel, we typically need the following personal data:
If you’re making an inquiry, we’ll likely need your name and contact information.
We process your personal data (excluding any special categories) either to fulfill our contract with you or to take necessary steps before entering into a contract. We may also process your data to comply with legal obligations or protect your vital interests, such as in an emergency.
If you’d like to receive brochures or promotional materials, we’ll need your name and contact details relevant to your preferred communication method. For instance, we’ll need your email address if you’d like to receive information via email.
We may share your personal data with the following parties:
Your data will only be shared where necessary to fulfill your booking and ensure the provision of your holiday.
Here are the types of suppliers and third parties we may share your information with, depending on the travel arrangements you book:
If mandated by the government or by law, the information may also be given to public authorities like immigration or customs.
We or any designated insolvency practitioner may, in the unlikely event of our insolvency, give your personal information to any associated organization so that they can evaluate the status of your reservation and advise you on the best course of action under any financial protection or arbitration scheme. https://www.caa.co.uk/Our-work/About-us/General-privacy-notice/ is the website for the CAA’s General Privacy Notice.
Additionally, we might give our personal information to other businesses that handle our marketing and brochure distribution needs.
We only give third parties the personal information they need to perform their services. We will take the necessary precautions to make sure that anyone to whom we give your personal information for any reason agrees to keep it secure, uses it only to provide their services, and does not collect any personal information from you while doing so, with the exception of government and public authorities (over whom we have no control).
Where will your personal information be processed?
The UK and/or any other nation or nations in the European Economic Area (EEA) may process your personal data. Along with Norway, Iceland, and Liechtenstein, all EEA nations are members of the European Union.
Additionally, we might handle personal information outside of the EEA. It’s possible that data protection regulations outside the EEA are weaker than those inside. Unless (1) the country to which the personal data is transferred is one that the European Commission deems to offer an adequate level of data protection, or (2) the personal data is transferred to a company that is required by our contract with them only to deal with the data in accordance with our instructions and to maintain appropriate security to protect the personal data that we are satisfied they have, that personal data will not be transferred to a country outside the EEA. or (3) In order to provide your vacation, we must give a government or public entity your personal information.
How is your personal information protected?
We implement the necessary organizational and technical safeguards to prevent unauthorized or illegal processing of personal data as well as accidental loss, destruction, or damage to that data. These safeguards are appropriate for the type of data that needs to be protected, the harm that could arise from such processing, the state of technological development, and the cost of putting any safeguards in place.
Can we send you future information about our holidays or other services using your personal information?
Only with your express consent or when allowed by data protection rules (such as those listed below) will we keep and use your personal information for marketing purposes.
In accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR), we might send you marketing emails. PECR gives us permission to send you emails about our travel services if you have previously given us your email address when you signed a contract with us for vacation or travel arrangements or during negotiations for such arrangements, and we would like to send you promotional materials about our comparable services or goods. Naturally, when you initially give us your email address and each time we send you an email marketing message, you will have the option to opt out of receiving such messages.
If you have previously asked for or consented to receive information about our travel services from us via postal mail, we may keep doing so until you request that we stop (which you can do by email). Everything we send you will include instructions on how to stop receiving our messages. Unless it is or becomes evident that your interests or fundamental rights and freedoms outweigh ours, in which case we will stop contacting with you, we will give you this information since it is essential to our legitimate interests in interacting with you.
By choosing to receive marketing materials via phone or online, you can give us permission to use your information for marketing purposes. Additionally, you can decide how you would like to receive our communications. For instance, you might prefer to receive offers and information by email and the mail rather than over the phone.
Can you change your mind about how we process your personal information?
Yes, you can email us at info@indianfrontiers.com at any time to revoke your consent to receive marketing materials or other communications from us, either generally or in a specific manner.
How can you discover what data we have on file about you?
You have the right to request (by letter or email) what personal information we may have about you is being stored or processed, why, and to whom it may be or has been shared. Unless this request is blatantly unreasonable or excessive, or unless we have already given the identical information, there will be no price for answering it. Unless the request is complicated or you have made multiple requests, in which case we might be able to extend our response time by an additional two months, we guarantee to answer to your request promptly and, in any case, within a month.
What should you do if the personal information we have on file is missing, erroneous, or outdated?
Kindly notify us by email as soon as possible if you think this is the case. We will fix the issue within a month or three months if the rectification request is complicated.
How long may we keep and use your personal information?
We won’t keep your personal information in a way that makes it possible to identify you for longer than is required to achieve the goal for which it was initially gathered or for any other justifiable business purpose.
We have the right to keep your personal information for a minimum of six years beyond the completion of any services you have contracted for, including vacation plans, if you have given it to us for that purpose. We might be able to hold onto it for a longer amount of time under specific, restricted conditions.
Until you revoke your consent or for as long as we reasonably believe your consent is still valid and effective, we may use your personal data for marketing messages if you have given us your consent.
Can you request that your personal information be deleted?
In some situations, such as when you have revoked your consent to receive future marketing materials and the data in question has only been processed for this purpose, you can request that we delete your personal information. This isn’t always the case, though. For more details on how long we may keep personal data, please refer to the paragraph above.
Are cookies used on your website?
Yes, cookies are used on our website, as is standard procedure. For further details, please refer to our cookie policy.
If I have a problem regarding the way my personal data is being processed, what should I do?
Please send an email to info@indianfrontiers.com with any grievances you may have regarding the handling of your personal information. We’ll look into it and get back to you as soon as we can. If you’re still unhappy, you can file a complaint with the Information Commissioner’s Office. To learn more, visit www.ico.org.uk
